Warranty, returns and exchanges

M6 Pro product warranty

M6 Pro has a 24-month warranty for purchases in EU countries and a 12-month warranty for purchases elsewhere. The handling of quality issues not caused by the user, including replacement arrangements, is subject to the selling store’s commitments, the applicable manual and specific after-sales terms.

This warranty does not affect your statutory rights.

When requesting service, provide the purchase channel, order details and a description of the issue. Contacting the seller through the purchasing platform first helps verify your order and the applicable after-sales terms.

Are returns and exchanges available?

Returns and exchanges for Amazon orders follow the policies of the local Amazon platform. Open the relevant order page to see available options, request deadlines and procedures.

Eligibility for returns or exchanges, any fees and required documentation depend on the information shown for your order and on the platform. If you are unsure which terms apply, contact the seller listed in your order first.

Have this information ready before contacting after-sales support.

• Product name: M6 Pro, and the country or region of purchase.
• Order number, purchase date and selling store.
• When the issue occurs and the troubleshooting steps you have already tried.
• Photos or videos that show the issue, if available.

For Bluetooth connection, TWS pairing or playback issues, start with the troubleshooting section in the user guide. Contact customer service if the issue remains unresolved.